Contact our team
Need help? Our support team is ready to assist with questions, account-related issues, technical concerns or general feedback. Contact us for help with deposits, withdrawals, verification or site navigation. Live chat and email support are available for quick replies, and detailed enquiries are handled by our specialist teams. Please have your account ID ready when contacting support for faster service. If your issue is account-related, have deposit dates and transaction IDs ready to speed up verification.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, account help) |
| General enquiries | [email protected] (billing, promotions, general queries) |
| Affiliate enquiries | [email protected] (partner onboarding & tracking) |
| Phone | +1 647 392 4817 (phone for urgent matters) |
| Working hours | Mon-Fri, 09:00-18:00 ET |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues, or when supporting documents are required. Please send your message to [email protected] with a clear subject line and up-to-date contact details to avoid delays. Include your account ID and a brief description of the problem so we can review and respond with any next steps promptly.
Send us a message
Response Time
Our support team aims to reply to most inquiries within one business day. Quick questions sent via live chat are usually answered immediately, while email requests are typically handled within 24 hours. More complex issues - verification, payment disputes or security reviews - may take longer depending on details and required checks; we’ll keep you updated until everything is resolved.
Feedback
We'd love your feedback, suggestions or ideas to make our site better. Send your thoughts anytime - every message is read and considered by our team. Your input helps us improve features, fix issues and shape future updates so the site works better for everyone. Thanks for taking the time to share - we truly value your insight.