Privacy Policy

This Privacy Policy explains how we collect, use, store and protect personal information when you use Gamblr. We are committed to keeping your data secure and handling it transparently. The policy covers the types of information we collect, why we need it, who we share it with, and how you can manage or correct your information. If you are accessing our site from Canada, this page explains the choices available to you.

Types of data we collect

Personal data

When you register an account we collect personal details such as your name, email address, date of birth, and any identity documents you provide for verification. We also hold contact details you give us for account communication and security purposes.

Technical data

We collect device and connection information automatically. This includes IP address, browser type, device identifiers, operating system, page visit data and click activity. Technical data helps us keep the site working and secure and improves the overall experience on mobile and desktop.

Transactional data

Transactional data covers your account activity, deposits, withdrawals, bets, game history, and payment method details. For crypto payments we store wallet transaction references; for other payment methods we keep only the information necessary to complete and audit a transaction.

How we use your information

We use data to create and manage your account, process deposits and withdrawals, verify identity to prevent fraud, and provide customer support. We also use information to operate and maintain the website, run security checks, comply with legal obligations, and to communicate relevant account notices. Where permitted, we may use aggregated or anonymized data for analytics and to improve services.

Data protection practices

We protect information using industry-standard technical and organisational measures including encryption in transit, access controls, and routine security monitoring. Access to personal data is limited to authorised staff and contractors who need it to provide services. While we work to keep data secure, no system is completely risk-free and we ask users to protect their login credentials and use available account security features.

Cookies and tracking technologies

We use cookies and similar technologies to remember preferences, analyse site usage, support functionality and deliver basic security checks. You can manage cookie preferences through your browser settings. Some features may not work correctly if cookies are disabled.

User rights

You have the right to request access to your personal information, ask for corrections, and request deletion where applicable. You can also object to certain processing or request restriction of processing in some circumstances. To exercise these rights, contact our support team through your account or the support channels listed in your account area.

Access, correction and deletion

If you need to update or delete information, sign in to your account and use the available settings or contact support. We will verify requests to protect account security. Some information may be retained where required by law, for fraud prevention, or to protect our legitimate interests.

Information sharing and third parties

We share personal data with service providers that support our operations, such as payment processors, identity-verification services, and security vendors. We may also share data to comply with legal obligations, prevent fraud, or protect rights. We do not sell your personal information to third parties.

Privacy policy updates

We may update this policy from time to time. Material changes will be posted on this page and, where appropriate, notified through your account. Continued use of Gamblr after changes indicates acceptance of the updated terms.